Start A Return

Follow these easy steps to start a return of your purchase.  

1.  Log your return

Log into your User Account and go to Returns on the left hand menu. 

Select Request New RMA. 

First select the order that is affected by the return. 

Secondly select the product that you would like to return.  Complete the quantity field and select a reson why you would like to return the product. 

Please complete the rest of the fields required.  You can also take a photo of the product and upload it as part of the request for return.  

Dont forget to hit the Submit button at the bottom of the page.  

 

2. Prepare your package

When returning a product, please ensure that the product is in its original packaging that it was received in and in a re-sellable condition.  Ensure that the invoice of the purchase is inside the package.  

 

3.  Returns via Courier:

Contact the courier and arrange for pick up of the package.

Where there is more than one parcel, ensure that they are tied together. 

The courier will collect the package from the address you supplied 

Please note that in the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The postage would be at the expense of the consumer.  Postage costs for the return of faulty products will be the responsibility of Kloppers.

 

For more information around returns, please also see our Returns and Delivery Policy.